All orders will be processed within 3 business days upon payment approval, excluding holidays.
If customers are shipping to a destination outside the US, on top of Formawerx's shipping cost; all tax, customs and import duties will be levied by the customer’s local government. All additional taxes and fees are the responsibility of the customer. This can range from 20% to 40% of the order value. If the customer fails to retrieve their package, the cost to return the package will be the responsibility of the customer.
Items will ship from Orange County, California (United States), with an official invoice declaring the exact total of merchandise purchased in US dollars.
Orders will be shipped according to customer’s specified address. We are not responsible for items delivered to incorrect shipping addresses.
We are not responsible for any lost or stolen merchandise incurred upon shipping.
We accept returns or exchanges on any undamaged, unused items within 10 days (postmarked) of delivery date. After 10 days all sales are final. Duplicated and custom engraved keys will not be accepted.
Returns must include all original receipts, tags and accompanying packaging.
All shipping, customs and insurance costs are non-refundable, and are at the expense of the customer.
Refunds will be processed in the form in which payment was received.
Please allow up to 10 days for your refund to process.
We reserve the right to refuse any returned item that does not meet our return policies. ALL SALE ITEMS ARE FINAL.